Introduction
Welcome to Lasose Real Estate. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website.
This policy applies to all users of the Lasose Real Estate website at lasose.com.
Data Controller
The data controller responsible for your personal data is:
Lasose Real Estate S.L.
Email: info@lasose.com
For any questions regarding your personal data, please contact us at the email address above.
Data We Collect
We collect the following categories of personal data:
Contact Information
- Name
- Email address
- Telephone number
- Property enquiry details (buy, sell, rent)
- Any information you provide in contact forms
Website Usage Data
- Pages visited and navigation patterns
- Time spent on the website
- Referring website or search terms
- Browser type and device information
- IP address (anonymised where possible)
- Cookie data (see our Cookie Policy)
Preferences
- Language preference
- Property type preferences (buy, rent, invest)
- Location and budget preferences
Technical Data
- Browser type and version
- Operating system
- Device type
Newsletter & Communications
If you subscribe to our newsletter or request market updates, we store your email address and communication preferences to send you relevant property news and updates.
How We Use Your Data
We use your personal data for the following purposes:
- To respond to your property enquiries and contact form submissions
- To provide you with relevant property listings and market information
- To send newsletters or market updates (only with your consent)
- To improve our website and services based on usage analytics
- To comply with our legal and regulatory obligations
- To protect the security and integrity of our website
- To contact you regarding your property valuation request
Legal Basis for Processing
Under GDPR, we process your data based on the following legal grounds:
Consent
For sending newsletters and marketing communications. You can withdraw consent at any time by contacting us or using the unsubscribe link in our emails.
Contract Performance
To respond to your enquiries and provide the real estate services you have requested, including property search assistance, valuations, and relocation services.
Legitimate Interest
For website analytics and technical data collection necessary to maintain and improve our website functionality and security.
International Data Transfers
Your data is primarily processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Data processing agreements with all service providers
- Encryption of data in transit and at rest
Data Retention
We retain personal data submitted through contact forms for up to 3 years, or for as long as necessary to respond to your enquiry and maintain our client relationship.
Upon request, we will delete or anonymise your personal data within 30 days, except where we are legally required to retain certain information.
Records may be retained for tax and legal compliance purposes for the period required by applicable Spanish law.
Your Rights
Under GDPR, you have the following rights regarding your personal data:
Right of Access
You can request a copy of all personal data we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete data.
Right to Erasure
You can request deletion of your personal data ("right to be forgotten").
Right to Data Portability
You can request your data in a structured, machine-readable format.
Right to Object
You can object to processing based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw it at any time.
Right to Lodge a Complaint
You have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
To exercise any of these rights, please contact us at info@lasose.com. We will respond within 30 days, as required by GDPR.
Data Security
We implement appropriate technical and organisational measures to protect your personal data:
- Encryption of data in transit (TLS/SSL)
- Secure access controls and authentication
- Regular security assessments of our infrastructure
- Limited access to personal data on a need-to-know basis
- Regular staff training on data protection obligations
Children's Privacy
Our website is not directed at persons under the age of 18. We do not knowingly collect personal data from children under 18. If we discover that we have collected data from a child under 18, we will delete it promptly.
If you believe a child has provided us with personal data, please contact us at info@lasose.com.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting the revised policy on our website with an updated effective date.
We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: info@lasose.com
We will respond to your request within 30 days, as required by GDPR.